Having a more personalized approach and a dedicated consultant means there is someone that is always familiar with your current technology and the unique way your company operates.  The consultant that takes a genuine interest in the success of your operations is quite similar to having a dedicated IT support professional on staff but without the added cost.

Computer Technical Services maintains consistent help desk reporting procedures to help track trouble tickets and provide emergency technician notification for critical issues 24 hours a day.

Services provided are targeted towards busisnesses and organizations with up to approximately 100 workstations with the possibility of multiple locations.

Remote support and network systems management are available to minimize costs, expedite resumption of business, and provide a more comfortable technology support experience. This drastically reduces the need and cost of dispatching a technician.

Computer Technical Services employs mainly of the technologies supported for it’s internal operations and has experimented with a majority of the alternatives. For example; CTS uses an Exchange server running on Windows 2003 server with remote laptop VPN access, Windows Mobile PDA cell phones synchronizing over the air to Exchange server, server based fax routing, web based Outlook access, a company Share Point site, and remote administration.

CTS maintains technical subscriptions, stays involved in beta programs, tries products before release, receives critical technical update bulletins, and retains test machines to try products to continue familiarity with new releases.

Current test equipment, diagnostics tools, and other industry implements are kept up to date.

Computer Technical Services maintains availability of white room service providers in case of extreme data loss issues.

Establishes long term and reliable relationships.

Looking for communications ability and are interested in staying proactive about keeping consistent technical functioning to prevent down time and last minute issues. Will not engage in clients that apply short term or band-aid fixes which cause continual system down time and excessive service requests by not up holding their responsibility.

Has access to Microsoft support options in case of critical issues

-Technologies button/page

Exchange server e-mail, calendar, web access, pda access, VPN access