Service contracts are available for frequent customers. While there are some businesses that wish to retain a contract based on the security factor, the majority are those that require some form of technical assistance on an average of at least once a month. Those companies which retain a service contract receive priority service and will typically receive a discount on the hourly rate. There are many other benefits to a service contract, such as the fact your IT spending will become a budgeted expense for purposes of accounting. Fortunately, contracts are very flexible in terms and prices based on your level of requirements.